Enter HEAT.com

Welcome to the HEAT App

The official app of the Miami HEAT is where HEAT nation gets all the info on their favorite team. Get exclusive content, plus scores, schedules and all the stats you can handle – all in one place.

Get in the Game with Mobile Only Entry

*Note:

The first time you tap My Tickets, you will need to sign into your ticket account with your email – even if you signed into the Miami HEAT App using the same email. You will either sign into HEAT Account Manager, which is typically used when transferring or accepting tickets from Season Ticket Members, or your Ticketmaster.com Account, which is typically used when tickets are purchased through the Ticketmaster.com website

Got a Parking Pass? Read This!

Please note that if you have a Parking Pass for Bayside Marketplace or the P2 Parking Garage, the pass will load like a ticket into the Tickets area on the HEAT App and you will scan your smartphone as you enter the garage.

Still Got Questions? Contact Your Rep or Email Us at mobile@heat.com and we'll be happy to help!

Mobile Only Entry FAQs

GENERAL

The AmericanAirlines Arena is adopting "mobile only entry." That means you won’t need a paper ticket to enter the AmericanAirlines Arena any more – which means no more worries about leaving your ticket in the car, realizing you left your ticket at home, etc. Instead, you'll use the Miami HEAT Mobile App – available on your smartphone – to access your ticket. You’ll scan it at the gate as if it was a physical ticket – and you're in!

The Miami HEAT App is free on the App Store and Google Play Store.

First, open the Miami HEAT App. Tap the grey button with the HEAT logo at the bottom of the screen, then tap My Tickets. You will need to enter your Account Manager login or your Ticketmaster.com account login. This is the email address you used when you purchased or were transferred your tickets.

Once your account is connected, you can view, transfer, and resell tickets right from your phone.

Adopting mobile only entry is all about improving the fan experience at the AmericanAirlines Arena. Mobile only entry will make getting into the Arena seamless, simple, and fast. You'll be able to manage everything from your smartphone, which you already have in your pocket. In fact, one out of three HEAT fans already enter the AmericanAirlines Arena with mobile devices and enjoy the option to resell and/or transfer tickets to friends and family through their smartphones. Mobile only entry allows you to control your tickets from your phone, cuts down our carbon footprint, and reduces your risk when it comes to lost, stolen, or counterfeit tickets.

If you do not have a smartphone for any reason, you'll need to visit the Tissot Ticket Center located next to Gate 4 on the north side of the Arena on game day. Please have a valid ID for the name on the account.

We have convenient charging solutions available as soon as you enter the premises! When you arrive, please see one of the A-Team Representatives outside of the Tissot Ticket Center or at our Mobile Entry Assistance table outside of Gate 1 and they’ll be happy to assist you.

You can always access your tickets via your smartphone’s browser.

If you are a Season Ticket Member, go to http://www.heat.com/managetickets and log in with your HEAT Account to access your mobile tickets.

If you purchased individual game tickets using the Ticketmaster website, go to http://www.ticketmaster.com, use your credentials to log in, and click on My Account.

If you do not have access to any kind of smartphone, please visit us at the Tissot Ticket Center next to Gate 4 on game day. You will need to bring a valid ID with the name on the account.

If you are a HEAT Season Ticket Member, log into HEAT Account Manager at http://www.heat.com/managetickets. Click or tap on “Completed Invoices” to view all of your receipts.

If you are an individual game purchaser, you’ll receive an email with your seat and pricing information when you purchase the tickets.

Our dedicated team of experts – the A-Team presented by Verizon – are ready to help ensure that every ticketholder who wants to enter the Arena can enter as quickly as possible! The A-Team can assist with Mobile Entry, Ticketing, and Mobile Wallet registration, and answer your questions on the spot. They can be found at Gates 1, 1a, 2, 3, 4, and outside of the Tissot Ticket Center. They can also be found at Section 115 throughout the entire game.

ENTRY INTO THE ARENA

You can access and manage all your tickets as soon as you connect your ticket account to the Miami HEAT App. That means you can transfer and resell them at any time. Your tickets' QR code, which is required to enter the arena, will be visible immediately.

Yes! Once you tap on your game, you will be able to swipe left and right through the available tickets.

No. Screenshots of tickets will not be accepted.

The HEAT App now displays colors bars and text descriptions that identify a ticket’s Premium access. Your access type is indicated by a color strip on the face of your mobile ticket.

TRANSFERRING TICKETS

If you bought the tickets for a friend or family member, you will need to transfer the tickets to them – which you can easily do through the Miami HEAT App. Once in Tickets, simply tap the game, select Transfer Tickets, and enter the recipient's email address. Please allow 15 minutes for the transfer to be completed. Once the transfer is complete, the recipient will receive an email notification. They will need to accept the transfer at which point the tickets will show up in their account. Note: They must "accept the transfer" in order to access the tickets.

Tap the Activity tab in the Tickets section of the HEAT App and you should see all Incoming Ticket Offers. Tap Accept to complete the transfer. You should have also received an email where you can accept the offer – either option will work!

Yes. If they don’t have one already, they will need to create a ticketing account before they can accept the offer. You can create an account here

As long as the recipient has not accepted the tickets, you can cancel a transfer and resend to the preferred email address.

No. Although we recommend using the Miami HEAT App, your friend does not need to download it to access the tickets you transferred them. Your friend should refer to the email they received with the details about your tickets. They’ll use their smartphone browser to log in with their email address and the tickets will be available there.

Please note: If your friend does not already have an account associated with their email address, they’ll need to create one before they can receive the tickets.

SELLING TICKETS

Yes! From a desktop computer, you can still post your tickets to Ticketmaster's secondary marketplace as usual by logging into HEAT Account Manager at http://www.heat.com/managetickets. Click on the game you'd like to sell, click on "Sell Tickets," and follow the instructions.

You can also post your tickets for sale using the Miami HEAT App. We've created a handy step-by-step guide for posting your tickets using the App, available here.

Yes, but keep in mind that Ticketmaster's secondary market is the only 100% verified, 100% secure marketplace for HEAT tickets. If you still want to use another marketplace, you will need to contact that company for its specific policies regarding posting mobile tickets for sale.