Registration Questions

What do I receive for signing up for the Check It Out Reading Challenge?
Each participant will receive a bookmark (based on availability) and 1 FREE youth ticket to a 2016-17 Atlanta Hawks game.

How many times can I sign up for the Check It Out Reading Challenge?
You may only register one time for the program. If you are signed up more than once, you will only receive one set of rewards.

How long do I have to register?
The program runs from May 20, 2016 - August 27, 2016. All registration forms MUST be submitted by August 27, 2016.

How do I know the Hawks received my registration form?
When a form is successfully submitted, a window will appear on your computer letting you know the Hawks received your registration. If you do NOT receive this message, please resubmit your form.

Why does my parent/guardian have to submit their personal information?
If there are any questions about your registration form, the Hawks must have a way to contact you.

How do I receive my rewards?
You should have received your bookmark from the librarian when you inquired about the program. Ticketing information will be sent out via email after October 1, 2016.

Why can't I get my rewards sooner?
The NBA releases their schedules until August. The Hawks begin their season in late October/November.

After I register, will I hear anything from the Hawks before October 1, 2016?
Once you are successfully registered for the Check It Out Reading Challenge, you will receive a confirmation message letting you know that we received your registration. In
October, you will receive an email that will include the information about how to redeem your tickets.

Atlanta Hawks & Philips Arena Questions

Where do the Atlanta Hawks play their games?
The Hawks play at Philips Arena in downtown Atlanta.

How do I get to Philips Arena?
Click here for directions.

How old do you have to be to need a ticket for the Hawks game?
Anyone over the age of 24 months MUST have a ticket for the game.

Where can I park at Philips Arena?
Parking is available in the various lots around the arena including the CNN Decks and Centennial Garage located on Centennial Olympic Park Drive across from the arena. CNN Decks and Centennial Garage may also be entered from Spring Street. Accessible parking is available in both lots.

Do I have to pay for parking?
Yes. You should expect to pay anywhere between $10 and $20 for parking.

Can I take MARTA to Philips Arena?
Yes. Philips Arena is one stop west of Five Points. We are the same MARTA stop as the Georgia Dome, the CNN Center, the Georgia World Congress Center, and Centennial Olympic Park.

Ticketing Questions

How will I get ticketing information?
An email will be sent out after October 1, 2016 with reward details. A parent or guardian can redeem the tickets online or will need to print out a hard copy of the form, fill it out, and mail it to the provided address. (This information will be sent to the email address provided at the time your parent or guardian registered.)

Is there a deadline on sending in the rewards form?
Yes. All reward forms MUST be postmarked 7 days prior to your
selected game date. Orders postmarked after the selected game date will NOT be filled.

Can I fax my reward form?
Yes. Please fax the form to (404) 222-2697.

Do I get to pick which game I go to?
Yes. Each participant will be able to choose from 4 (four) of Hawks games to use his or her free youth ticket.

Who can use the free youth ticket that I receive for the Check It Out Reading Program?
The youth ticket may ONLY be used by the Check It Out Reading participant. Adults cannot use this youth ticket.

Can I purchase additional tickets for my family and friends?
Yes. A youth ticket must be redeemed by a paid adult ticket. Additional tickets will be available to purchase at a discounted price.

Will the free youth tickets be together?
The ONLY way to guarantee your free youth tickets will be together is if all children in the same household were registered online at the same time.

If I am purchasing additional tickets, will they be with the free youth ticket (s)?
Yes. When the reward form is sent in, you should indicate how many additional tickets you would like to purchase. This is the ONLY way to guarantee all seats will be together. If you decide to add on tickets after you have sent your rewards form, tickets are not guaranteed to be together.

How can I purchase additional tickets?
Additional tickets can be purchased by credit card, money order or cashier's check.

Who should I make the money order or cashier's check out to?
They should be made out to the Atlanta Hawks.

Can I write out a personal check?
No. The Atlanta Hawks will NOT accept personal checks for this program.

Will I get to sit with my friends?
No. Because of the large number of participants in the Check It Out Reading Challenge, it is too difficult to fill special requests.

How will I get my tickets?
All tickets will be will be emailed to the email address provided from the parent or guardian unless otherwise stated on the form. Please state on the form if you prefer that your tickets are left at Will Call.

Where is will call located?
Will call is located on the outside of Philips Arena. It is on the Centennial Olympic Park Drive side of the building, next to the Box Office.

When can I pick up the tickets?
Will call opens 90 minutes before the start of the game. Tickets CANNOT be picked up before then.

Who can pick up the tickets?
When your ticketing form is sent in, you will have to provide the name of the person picking up the tickets. This is the ONLY person who can pick up the tickets.

Does the person picking up the tickets need to show a Photo ID?
Yes. The person whose name is listed on the ticketing form will have to show a photo ID at will call.

Does the person picking up the tickets need a confirmation number?
No. They do not need a confirmation number.

Can we exchange game dates?
No. Once the ticket form is sent in you are locked into this date. Again, because of the large number of participants in this program, we cannot fill special requests.

If we decide we cannot go to the game, can we get a refund?
No. There are no refunds or exchanges on tickets for the Atlanta Hawks. You may change the will call name though and have someone else pick up the tickets if you can no longer attend the game. In the event of a name change, please email the request to