Club Green - 2011-12 FAQ
Q: How do I purchase a membership?
Celtics Club Green memberships can be purchased online or by calling 866-4CELTIX, subject to availability.
Q: Can I purchase a Celtics Club Green membership as a gift for someone else?
Absolutely... Celtics Club Green memberships make the perfect gift for the Celtics fan on your shopping list.
After purchase, members must email firstname.lastname@example.org and make a written request to transfer the membership to a new person. Membership transfer requests must be received within 30 days of purchase. The Celtics reserve the right to deny transfer requests if the proposed recipient does not meet all of the qualifications of Celtics Club Green membership.
Q: What benefits does each membership level include?
Q: Do I automatically get waiting list access when I purchase a membership?
Yes, waiting list access is a benefit of Club Green membership and members will automatically be added to our waiting list when purchasing a Celtics Club Green membership. Season ticket packages are currently available. If you are interested in purchasing season tickets contact the Celtics Sales Office at 866-4CELTIX (423-5849).
Q: How do I get more information about the Celtics Club Green program?
More details on all of the benefits listed above, including some important rules regarding tickets available through the Club, are available below. Check out our other Frequently Asked Questions pages to see if your questions are answered there.
Can't find the answer you're looking for in our FAQ? Feel free to either email us at email@example.com or call us at 866-4CELTIX and we'll be happy to answer your questions.
Q: What is the Celtics Club Green membership term?
All 2011-12 Celtics Club Green memberships expire June 30, 2012, regardless of the date of purchase.
Q: Can I have multiple memberships in my name?
No, only one Celtics Club Green membership is permitted per person. Limit two memberships per household.
Q: Who is eligible for Celtics Club Green?
Celtics Club Green membership is open to all legal residents of the United States, 13 years of age and older. If you are between the ages of 13 and 18, you may become a member only with the consent of your parent or legal guardian. At this time, fans not residing in the United States are not eligible for Celtics Club Green memberships. Only one membership is permitted per person. Limit two memberships per household. Only a limited number of memberships of each type will be sold. The Celtics reserve the right to stop accepting membership applications at any given date, and cannot guarantee that memberships will continue to be available as of any given date.
Q: Who do I contact with questions about my Celtics Club Green membership?
Members with questions about the Celtics Club Green program or needing any assistance with their memberships are encouraged to contact firstname.lastname@example.org for help. Celtics Club Green customer service personnel should be able to respond to most requests in one business day.
Q: When will I receive my membership card and welcome package?
Benefits will be delivered throughout the 2011-12 National Basketball Association (NBA) regular season and 2012 NBA postseason and members can expect to receive details via email. If you have a question about benefit fulfillment at any time, please do not hesitate to email email@example.com.
Q: What happens if I lose my membership card or forget my membership number?
Requests for new membership cards are currently subject to a $10 handling fee. Requests for a new membership card should be made to firstname.lastname@example.org. The Celtics reserve the right to adjust the handling fee in the future without prior notice.
The Membership number is also included in the welcome package and most Celtics Club Green email communications. Members needing assistance in finding their membership numbers should send an email to email@example.com.
Q: Is my Celtics Club Green membership refundable?
No, Celtics Club Green memberships are not refundable under any circumstances.
Q: How do I renew my membership for the 2012-13 season?
If the Celtics continue to offer the Celtics Club Green program, members will be invited to renew their memberships for the 2012-13 NBA season by June 2012, subject to the qualifications of the Celtics Club Green program. There is no automatic renewal right of members with respect to Celtics Club Green memberships. Members must apply again and receive Celtics approval again to continue to receive Club Green benefits during the 2012-13 NBA season.
Q: Is my Celtics Club Green membership transferable? Can I give my membership as a gift?
Celtics Club Green memberships must be transferred within 30 days of purchase, subject to the qualifications of the Celtics Club Green program. Memberships cannot be transferred to another person after this 30-day period unless the membership is being transferred to an immediate family member, defined as only a spouse, sibling, parent, child, or other Celtics-approved family member in exceptional circumstances, subject to the qualifications of the Celtics Club Green program. Transfer to qualified immediate family members can occur at any time. Memberships may only be transferred a maximum of two (2) times. There is a limit of one membership per person, so no memberships may be transferred to any person already holding a membership. Members wishing to transfer their memberships during this 30-day period must send a written request via email to firstname.lastname@example.org.
NOTE: Waiting list priority is directly tied to Celtics Club Green membership. So in a valid transfer of Celtics Club Green membership, the waiting list priority number, if applicable, will be transferred along with the Celtics Club Green membership.
The email address used to send the transfer request must match the email address tied to your Celtics Club Green account in order to process the transfer, or a photo ID of the account holder must be faxed with the transfer request to ATTN: Club Green at (617) 367-4286.
Q: How do I change my contact information?
Members wishing to update their Celtics Club Green contact information (address, phone number, email, etc...) must send a written request to email@example.com. Members will receive a confirmation email once the changes are reflected in the member database. Please allow approximately five business days for the changes to be reflected.
The email address used to send the change request must match the email address tied to your Celtics Club Green account in order to process the change, or a photo ID of the account holder must be faxed with the change request to ATTN: Club Green at (617) 367-4286.
Q: How will membership updates and benefits information be communicated to me during my membership term?
Members should expect to receive direct mail and email updates about the Celtics Club Green program from time to time during their membership term.
Email will be the primary communication channel. The Celtics will make commercially reasonable efforts to ensure email notifications are received by members in a timely manner but the Celtics cannot guarantee email delivery because of third party constraints (SPAM filters, firewalls, etc.). Members are solely responsible for maintaining a valid email address that is able to receive Celtics Club Green emails, and are encouraged to notify the Celtics immediately at firstname.lastname@example.org if they feel that communications are not being properly received.
Q: How will I be notified about ticket presales and offers only available to Celtics Club Green members?
From time to time Celtics Club Green members may receive exclusive ticket offers and ticket presale invitations from the Celtics, always subject to availability. Celtics Club Green members will be among the first to know about new ticket packages or ticket availability.
Q: What if I don't have access to the Internet or don't check my email?
Celtics Club Green communications will be conducted primarily through email and a valid email address is necessary for the season ticket "purchase window." If you do not currently have a valid personal email address you may create a free email account or designate a friend whose email address you can put on file for your Celtics Club Green membership. Members are solely responsible for maintaining a valid email address that is able to receive Celtics Club Green emails.
Q: Can I have emails for my Celtics Club Green account sent to two email addresses?
No, each Celtics Club Green membership must have only ONE primary email address. All Celtics Club Green email newsletters and other messages will be sent ONLY to the primary email address. You may, however, change your primary email address by sending a written request to email@example.com. Please allow approximately five business days for the changes to be reflected.
Q: What are the Club Green Individual Ticket Regular Season Presales?
All Club Green members will have the opportunity to participate in TWO private presales around September 2011 during which a limited number of tickets for all 2011-12 home preseason and regular season home games will be made available.
All members will be given "priority access" (i.e. an exclusive window) during which they will have first access to the preseason and regular season onsales based on membership level.
Additional offers will be extended to Club Green members exclusively throughout the season, with specific offers determined solely by the Celtics. For exclusive offers, each Club Green member will receive a special link and unique codes via email that will give him or her access to the onsale.
The Celtics expect to offer a variety of loge (limited availability), balcony, Fan Box, and Premium locations this season. However, opportunities to purchase seats will be first-come, first-served, and the Celtics cannot guarantee that members will be able to secure tickets for any particular home game and/or seating location. Members are solely responsible for acting during this exclusive onsale windows. After the Club Green offers, unsold tickets will be released to the general public or allocated to different customers.
Q: What is meant by "priority access" to the Club Green regular season onsale?
Members will be allowed priority access to the Club Green regular season presales around September 2011, meaning that these members will be given access to the Club Green regular season presales before other members and/or the general public, based on membership level.
Q: What is meant by "marquee game" tickets? (Elite members ONLY)
Elite members will have the opportunity to purchase at least a pair of tickets for a marquee 2011-12 regular season game. Marquee games will be the top 10 games of the regular season, as defined by the Boston Celtics. Elite members must purchase tickets by the means specified by the Celtics. Details on when and how to purchase will be sent to Elite members via email prior to the start of the 2011-12 regular season.
Q: What is meant by 2012 Playoff priority?
Should the Celtics qualify for the 2012 Playoffs, Elite members will have the opportunity to purchase Club Green Playoff Strips providing access to one potential Celtics home game in each round of the 2012 NBA Playoffs (four game package). Each Elite member may only purchase up to three (3) Club Green Playoff Strips. Payment in full will be due at the time of purchase. No refunds will be granted, except in the circumstance that the Celtics do not play a home game during the 2012 NBA Playoffs which was included in one or more Club Green Playoff Strips.
Information about Club Green Playoff Strips (dates of availability, pricing, seat locations, etc...) will be announced around March 2012. There is no obligation to purchase Playoff Strips but we will reserve enough seating so that every Elite member wishing to purchase Playoff Strips will have an opportunity to purchase at least two (2) Club Green Playoff Strips.
Elite Members will have the option of declining the opportunity to purchase Club Green Playoff Strips. Elite Members who choose to do so will be placed in the Round 1 playoff onsale detailed below for Parquet Members. Elite Members placed in the Round 1 playoff onsale are not guaranteed to receive the opportunity to purchase tickets for any playoff game, as tickets within the Round 1 playoff onsale will be made available to Elite Members on the same basis (first-come, first-served) as all other Club Green members allowed into the Round 1 playoff onsale. Elite Members will under no circumstances be allowed the opportunity to purchase both Club Green Playoff Strips and tickets via the Round 1 playoff onsale.
The Celtics cannot guarantee that each potential home game will be played during the 2012 NBA Playoffs. At the conclusion of the Playoffs, payments made towards unplayed playoff home games will be credited to members' accounts. At that time, Elite members may submit a written request for a refund or apply these payments to future purchases from the Celtics. Please allow approximately one month for the refund to be processed from the end of the 2012 NBA Playoffs.
Should the Celtics qualify for the 2012 NBA Playoffs, a limited number of tickets to the Celtics' first and second home games of Round 1 of the playoffs will be made available to Parquet members on a first-come, first-served basis, and then to other Celtics Club Green members chosen at the sole discretion of the Celtics, via a separate playoff onsale. Because of limited supply, not all Parquet members will receive the opportunity to purchase tickets for either of these home playoff games.
Parquet members NOT receiving the opportunity to purchase tickets to these home games during the 2012 NBA Playoffs may have additional opportunities to purchase tickets to other playoff games or playoff rounds at a future date but the Celtics cannot guarantee access to such offers.
Q: When will the playoff onsale occur and how will the process work?
The playoff onsale is expected to occur in April 2012. Parquet members and other Celtics Club Green members chosen at the sole discretion of the Celtics should expect to receive more detailed information with dates, times, and process around March 2012.
Q: Am I guaranteed playoff tickets with my Parquet membership?
No. Parquet members will have access to a sale of select playoff tickets for the first two home games of Round 1 of the 2012 NBA Playoffs before the general public through an exclusive Celtics Club Green playoff onsale. A limited supply of tickets will be made available first to Parquet members, and then to other Celtics Club Green members chosen at the sole discretion of the Celtics, on a first-come, first-served basis for these home playoff games. Parquet members who are not able to purchase playoff seats during the playoff onsale must wait for the next playoff onsale (if applicable) to purchase tickets. The Celtics may have additional playoff onsales, but cannot guarantee that there will be more than one playoff onsale during the 2012 NBA Playoffs, should the Celtics qualify for the 2012 NBA Playoffs.
Q: What happens if I don't purchase playoff tickets or if the Celtics do not qualify for the 2012 NBA Playoffs?
Elite and Parquet members missing out on their respective opportunities to purchase 2012 Playoff tickets will not be given an additional window to purchase tickets. Members must make themselves available to purchase tickets during the playoff sale periods designated by the Celtics. Elite and Parquet members are solely responsible for acting during their respective playoff purchase windows. Refunds of the Celtics Club Green membership fee will not be granted to fans because they failed to purchase playoff tickets.
Should the Celtics fail to qualify for the 2012 NBA Playoffs, no playoff onsale will be held. Club Green Playoff Strips may be sold prior to the Celtics' qualification for the 2012 NBA Playoffs, but should the Celtics fail to qualify for the 2012 NBA Playoffs, the Playoffs Strips will be refunded according to the Terms and Conditions. Membership fees will not be refunded in whole or in part, and any playoff tickets held by members will be subject to the same refund policies (if any) as all other playoff tickets, as determined solely by the Celtics. Should a playoff game for which a member holds tickets fail to be held (for example, if the Celtics only play 5 home playoff games and a member holds tickets to Home Game 6), any playoff tickets purchased through the Celtics will be subject to the same refund policies (if any) as all other playoff tickets for that game, as determined solely by the Celtics.
Please note: The Celtics make no guarantees as to the quantity of tickets available to any Celtics Club Green member in any Celtics Club Green sale, with the exception of our offer of at least two (2) Celtics Club Green Playoff Strips to each of our Elite members -- available ticket quantities for other sales may at all times be fewer than the number of Celtics Club Green members, such that Celtics Club Green members do not have the automatic right to purchase tickets in any Celtics Club Green sale.
Q: What is the Celtics Open Practice? (Elite Members Only)
The Celtics Open Practice will be held during the 2011-12 NBA regular season and will give invited guests the exclusive opportunity to observe a private Celtics practice. The event is typically reserved for Celtics season ticket holders, but each Club Green Elite member will receive two complimentary tickets for this special event. The time, date, venue, and terms and conditions of the exclusive Celtics Open Practice will be announced prior to or during the 2011-12 NBA regular season.
Q: What happens if part or all of the 2011-12 season is cancelled due to a work stoppage?
Club Green presales will be held when the 2011-12 NBA schedule is released. If a Club Green member purchases tickets for a game that is subsequently cancelled, that member will be refunded for the ticket cost based on guidelines set by the NBA. No Club Green membership fees will be refunded, regardless of whether or not part of all of the 2011-12 NBA season is cancelled. In the event of cancelled games, the Boston Celtics will make a reasonable effort to deliver benefits to Club Green members in place of ticket related benefits.
Q: Can I upgrade my membership?
Yes, members are encouraged to upgrade to a Parquet or Elite membership at any time. Members wishing to upgrade must pay the difference between the prevailing price of the desired level of membership at the time of the upgrade request, as determined solely by the Celtics, and the membership fee paid when initially joining the 2011-12 Celtics Club Green program. Waiting list position will not be adversely affected by an upgrade.
Q: What kind of information can I expect in the official Celtics Club Green email newsletter?
Each month, Celtics Club Green members will receive a copy of our official email newsletter. These emails may contain the following material:
- Important Celtics Club Green program information
- Exclusive merchandise discount codes for use at the Celtics' official online store
- Exclusive ticket offers for Celtics regular season or playoff games [subject to availability]
- Exclusive offers from the Celtics' partners
Q: How do I claim my discount at the Celtics online store?
Every month we may send members exclusive discount codes that are only available to Celtics Club Green members. These codes can be used at checkout to take 10% off members' orders on select Celtics gear sold at the Celtics' official online store, subject to the restrictions of the Celtics' official online store.
Q: Can I use my Celtics Club Green discount code or gift card at the TD Garden Pro Shop?
No, Celtics Club Green discount codes and merchandise credits cannot be redeemed at the TD Garden Pro Shop. However, beginning November 1, Celtics Club Green members will receive a 10% discount on select items at the TD Garden Pro Shop when presenting their Club Green membership card, subject to the restrictions of the TD Garden Pro Shop.
Q: What kinds of offers will I receive from the Celtics' partners?
Celtics Club Green email newsletters may contain exclusive product offers from the Celtics' partners. Members may receive the exclusive opportunity to save on everything from sporting goods to cars. See your latest Celtics Club Green e-newsletter for more details on these special offers.
Q: How do I claim my merchandise credit to the online store? (Elite and Parquet members only)
Eligible members will receive their online store merchandise credit and redemption information in Fall 2011.
Q: What if I join Club Green after a particular benefit (e.g. the Club Green Regular Season Onsale) has passed?
Club Green still provides many benefits going forward, including the season ticket waiting list, potential store discounts, and access to other tickets. Please consult the information on membership levels to determine what benefits you will receive at your level of membership. Unfortunately, the Celtics cannot provide make-up benefits for new members who may have missed previous ticket sales, etc.
LAST UPDATE: APRIL 18, 2011