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Client Experience Team

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The Client Experience Team will exceed expectations of our clients through proactive service, anticipation of needs and delivery of a superior product to build loyalty with all members of the Cavaliers Season Ticket family. This will be accomplished by providing clear and consistent communication, creating relationships through personalized touch points and delivering unique experiences.

Our Client Experience Specialists are in place to assist you with any requests or questions regarding your account...whether big or small.

We thank you for your support and look forward to working with you.


Taylor Marcus Taylor Marcus
Manager of Client Experience
(216) 420-2229 | tmarcus@cavs.com
Signed by the Cavaliers: 2008
Hometown: Shaker Heights, OH
College: Saint Louis University
Favorite Cavaliers Moment: Setting a franchise win number of 66.
Hobbies: Watching and playing sports, being with friends and family, anything Cleveland!
Little known fact: I am a huge Notre Dame fan.

Mike Sansone Mike Sansone
Manager of Premium Seating
(216) 420-2144 | msansone@cavs.com
Signed by the Cavaliers: June 1996
Hometown: Lansing, OH
College: The Ohio State University
Favorite Cavaliers Moment: Game 5 of the 2007 Eastern Conference Finals.
Hobbies: Spending time with family, travel, anything sports
Little known fact: I was in commercial with NBA Hall of Famer John Havlicek.

Jeremy Halek Jeremy Halek
Client Experience Coordinator
(216) 420-2381 | jhalek@cavs.com
Signed by the Cavaliers: November 2009
Hometown: Fairview Park, OH
College: Kent State University
Favorite Cavaliers Moment: Winning the Eastern Conference Championship in 2007.
Hobbies: Friends, sports, playing guitar
Little known fact: I love to cook

Chris Muhlberg Chris Muhlberg
Client Experience Specialist
(216) 420-2865 | cmuhlberg@cavs.com
Signed by the Cavaliers: 2010
Hometown: Stow, OH
College: Ohio University
Favorite Cavaliers Moment: Clinching the Eastern Conference Championship in 2007.
Hobbies: Playing basketball, traveling, relaxing with family and friends.
Little known fact: I was born in Connecticut.

Chris Baltusnik Chris Baltusnik
Client Experience Specialist
(216) 420-2232 | cbaltusnik@cavs.com
Signed by the Cavaliers: June 2011
Hometown: Rocky River, Ohio
College: Ohio University
Favorite Cavaliers Moment: Winning the 2007 Eastern Conference Finals against Detroit where Boobie dropped 31 points as a rookie.
Hobbies: Cleveland Sports.
Little known fact: I sometimes think that Harry Potter is real life.

Mark Truesdell Mark Truesdell
Client Experience Specialist
(216) 420-2069 | mtruesdell@cavs.com
Signed by the Cavaliers: June 2011
Hometown: West Chester, Ohio
College: Ohio University
Favorite Cavaliers Moment: Being a part of Draft night when the Cavaliers added Kyrie Irving and Tristan Thompson with the 1st and 4th picks respectively.
Hobbies: Golfing, hanging out with friends and family.
Little known fact: I have a twin sister

Kylie Pachol Kylie Pachol
Client Experience Specialist
(216) 420-2232 | kpachol@cavs.com
Signed by the Cavaliers: May 2012
Hometown: Warren, Ohio
College: Ohio State University
Favorite Cavaliers Moment: Coming out to a game when I was little with my family to watch the girls who had graduated from my dance studio as Cavs Cheerleaders!
Hobbies: Spending time with friends, dance, and exploring new places.
Little known fact: My favorite drink to get at Starbucks is Apple Chai even though it isn’t on the menu anymore!