Frequently Asked Questions

What is considered a group outing?
Bring 20 or more of your closest family, friends, co-workers, teammates, etc. to Quicken Loans Arena and get special discounts to Cavaliers Games, Monsters Games, and (select) Arena Shows! Examples of groups: Girl Scouts, Boy Scouts, Church Groups, School Groups, Sports Teams, Birthday Parties, Fundraising Groups, Employee Outings…the list goes on and on! 

How can I place my ticket order?

Orders are received by:
Phone: Contact a Group Events Specialist at 216.420.2153 today!
Mail: Cleveland Cavaliers
Attn: Group Sales
1 Center Court
Cleveland, OH 44115
Fax: 216.420.2329
Online: cavs.com

I have ordered tickets, when will I receive them?
Payment for group tickets are to be paid 30 days prior to game date. Tickets will be delivered once full payment is received. Flash seats is the preferred and primary method of Cavaliers ticket Delivery.

Can I Exchange/Return/Refund my tickets?
All sales are final. Tickets are non-returnable and non-refundable.

Are group discounts available for other events happening at Quicken Loans Arena?
Check out all available group discounts for upcoming arena shows on the www.theqarena.com.

General Information

How do I get to Quicken Loans Arena?
Quicken Loans Arena is located in downtown Cleveland at:

1 Center Court
Cleveland, OH 44115
Click here for a MapQuest Map and Driving Directions!

Is there an age level requirement to enter Quicken Loans Arena?
Everyone two years of age or older is required to have a ticket to enter Quicken Loans Arena for all events. Children under the age of two, accompanied by an adult, may enter without a ticket.

Once I get downtown, where do I park?
There are many options for parking downtown near Quicken Loans Arena. Check out www.theqarena.com for more information, directions, and advance parking passes!

We are bringing a bus to The Q, are there special instructions on where it can park?
Bus parking passes can be purchased for $25 by contacting your Group Events Specialist. Bus parking and pick-up/drop-off arrangements must be made in advance prior to your arrival at Quicken Loans Arena for any event. Please contact your Group Events Specialist for more information as availability, costs and directions may change event by event.

Are there any special programs where we can get our group involved?
The Cavaliers offer a variety of Fan Experience Packages in which groups of all ages can take part in Cavaliers game day entertainment. Check out our FEP’s page for more information!

Are there any hotel accommodations for groups?
Just minutes from Quicken Loans Arena, the Hilton Garden Inn Cleveland Downtown is a preferred hotel of the Cleveland Cavaliers. For groups of 10 or more, we offer special discounted rates, based on availability. For further information, please call Cindi Bessette at 216-373-3804. Please view attached offer - click here.

For more information on Quicken Loans Arena Policies, check out the Quicken Loans Arena website at: www.theqarena.com

Hard Rock CafeWhat is a recommended restaurant near the Q?
The Hard Rock Café in downtown Cleveland is a preferred restaurant of the Cleveland Cavaliers and is located just blocks away at Tower City.

Address: 230 West Huron Road, Cleveland, OH 44113
Phone: (216) 830-7625
Online: www.hardrock.com

General Arena Info