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United Center Guest Access Guide


Address: United Center | 1901 West Madison Street | Chicago, IL 60612-2459

Animals - Only certified service animals or service animals in training for guest with disabilities are allowed in the arena.

Arena Seating - General seating includes the 100 level, 200 Lexus Club Level, and 300 levels.

ATMs - Harris Bank ATMs are located on the 100 level next to the Bull Market at section 117, Gate 4 Box Office Lobby across from section 105/106, Lexus Club Level at section 221, and on the 300 level across from section 319.

Automobile Assistance - If you parked in an official United Center lot during an event and need assistance with your vehicle please stop by Gate 4.


Banners/Signs/Flags - May not be displayed or affixed during games or performances. Poles or sticks to display banners, signs, or flags are also not permitted.

Banquet Rooms - Banquet space is available for special events, by contacting Levy Restaurants at 312-455-7412.

Bar One - Located directly above the Ketel One Club between sections 118-119, which is open to the general public and sports a full bar. Please stop by for an appetizer or specialty martini in an urban lounge setting.

Box Office Hours - Non-Event Days: 11:00 am - 6:00 pm, Monday–Saturday

Event Days - 11:00 am through the end of first intermission of Chicago Blackhawks games, or halftime of Chicago Bulls games.

Summer Hours (After conclusion of Chicago Blackhawks and Chicago Bulls season): 11:00 am - 6:00 pm, Monday-Friday

For special events or concerts times may vary, please call 312-455-4500 for specific event information.

Bud Select Brew Pub and Carvery - Located across from section 109. Please stop by and sample a fresh-carved sandwich or specialty beer; before, during, or after any game.


Cameras/Computers - For Bulls games, cameras are allowed into the United Center. Video cameras are also allowed, but cannot be used to record any game action. Tripods of any kind are not allowed. Small tablet devices (such as an iPad) are allowed into the building, but laptop computers are not allowed. (Other sporting events - Non-flash, still cameras of any type may be used to take pictures of sporting events or events where house lights are illuminated during a performance as long as it does not interfere with other guests view. Any tripod or other photography equipment may not be used or placed in any area of the building without a building issued media credentials.)

Concerts and other events - The Event Producer reserves the right to deny camera use at any time before or during the show. (Video Recorders, Tape Recorders and Digital Cameras with recording capabilities are prohibited any time during an event. The United Center reserves the right to examine and prohibit use of any cameras that its personnel deems unacceptable.

Children Entry - Children under 36” do not require a ticket, but must remain on the lap of an accompanying adult for the entire event. For concerts and special events please contact the United Center Box Office at 312-455-4500.

Charitable Donations - For more information on Chicago Bulls charitable donations please call 312-455-4000. For information on the Chicago Blackhawks charitable donations please call 312-455-7000.

Chicago Stadium Club on the Lexus Club Level - Located on the 200 level for members only. Indulge in a full buffet in an elegant and comfortable setting. Open before, during, and after Chicago Blackhawks and Chicago Bulls games, and for select concerts.

Concessions - There is 46 permanent concessions stands throughout the arena which are operated by Levy Restaurants.


Designated Driver Program - For those guests 21 and over who wish not to consume alcohol while at the United Center. You may sign up for this program at either the Gates 2 or 6 Guest Relations booth where you will receive a coupon for one free regular size fountain soda.


Elevators - Located next to Gates 3 and 7, and are for those guests with disabilities or who may need special assistance as well as Suite level guests.

Emergency Phone Calls - Guests who expects to receive an emergency phone call should register their name and seat location with either the Gates 2 or 6 Guest Relations booths. If an emergency message is received, a Guest Relations representative will bring the message to your seat and show you to the nearest house phone. At no time does the United Center page an individual or group.

Entry Inspections - All guests entering the arena are subject to visual inspection, bag check, and metal detection conducted by United Center security.

Escalators - Located at Gates 2, 3, 6 and 7, which will transport guests to the 200 Lexus Club level and 300 levels.


First Aid - Located on the 100 level across from section 115 and on the 300 level across from section 327, which are staffed by a Registered Nurse, EMT/Paramedic, and ambulance.

Food/Beverages - At no time is outside food or beverages allowed to be brought inside the arena. Concession stands are located throughout the arena that sells various types of alcoholic and non-alcoholic beverages. Guests will be required to show proper photo identification and proof of age when purchasing alcoholic beverages.


Gate Times - Generally gates will open 90 minutes prior to the event/game, family shows may vary. Please contact the United Center for specific event times, 312-455-4500.

Group Sales - For group sales information for non Chicago Blackhawks and Chicago Bulls events please call 312-455-7469.

Guest Conduct - United Center intends to provide all guests with a safe, comfortable, and friendly environment. Our family atmosphere prohibits foul or abusive language, and any violation of these policies may result in ejection. Guests with obscene/ indecent clothing or seemingly intoxicated will not be granted access into the arena.

Guest Relations - Booths are located at the entrance of Gates 2 and 6, the Lexus Club Level at section 221, and on the 300 level across from section 325.


Hearing Assistance - Assistive listening devices (personal headsets) are available by visiting the Gates 2 or 6 Guest Relations booths and require a valid photo ID for use.


I.D. Bracelets - Bracelets are available at either Gates 2 or 6 Guest Relations booths.

Iron Works Bar and Grill - Located across from section 309, find fan favorites served up with seven different beers, two plasma T.V. screens and great sandwiches on the 300 level. Eat in our casual seating area overlooking the Chicago skyline.


Jose Cuervo Cantina - Located across from section 103, please come for some south of the border fun that features six different types of margaritas as well as homemade nachos and quesadillas.


Ketel One Club - Located across from section 119, this member’s only club is your own personal backstage pass. The Ketel One Club services a wide range of entrees from burgers to filet mignon, and features exciting specials each night. If you are a season ticket holder on the 100 or 300 level and are interested in membership, please call 312-455-7077.


Lost and Found - During an event if you have lost an item please visit the nearest Guest Relations booth. After an event you may call 312-455-4504 Monday thru Friday 10:00am-4:00pm. Please leave a voice mail with the item description and your contact information.


Merchandise - The Bull Market and Chicago Blackhawks Store is a complete merchandise store located on the 100 level across from section 117. This novelty store carries a variety of Chicago Blackhawks and Chicago Bulls memorabilia. Satellite merchandise stands are also located throughout the arena. The store is only open during Bulls and Blackhawks games.

Meeting Rooms - Rooms are available upon request; for more information contact Levy Restaurants at 312-455-7412.

Michael Jordan Statue - Located outside of Gate 4 off of Wood St.


Parking - There is over 5,500 parking spaces available in lots surrounding the United Center that can be accessed from Damen Ave., Madison St., Adams St., Warren Blvd., Wood St., Monroe St., and Washington St.

V.I.P Guest Parking: Lot H

Limousine, RV, and Buses: Lot B

Handicap Parking: The south of Lot G and the front curb of Lot H.

Parking Charges: Lot H - $35, Lot C & K -$25, All Other - &20, Buses & Limousines - $30, *Disney on Ice & Circus Shows - Lot F & J- $10, *All other lots - $20

All prices are subject to change without advance notice.

Parking Policies: No in/out privileges, No solicitation, No consumption of alcoholic beverages in the lot or in your parked vehicle, No free event parking, unless proper credential is displayed, No tailgating, overnight parking or similar activities.

Premium Seating - In the United Center’s Premium Seating areas, there are 169 Executive Suites on three levels, one area on the Club Suite Level containing (32) 4-person individual Theater Boxes, 5 Super Suites on the Penthouse Level, and the BMO Harris Club on the Club Suite Level. To inquire about leasing an Executive Suite, Theater Box or seats in the BMO Harris Club, please call (312) 455-4120. To inquire about renting an Executive Suite or Super Suite for a particular event, please call (312) 455-4119.

Prohibited Item- Guests of the United Center are prohibited from entering the arena with the following: Air horns or any other artificial noise makers, Fireworks, Laser pens or laser products of any type, Animals (excluding service animals), Outside food or beverage of any kind (alcoholic beverages included), Poles or sticks, Projectiles, Weapons of any kind, including guns and knives, Any other item deemed unacceptable by the United Center.

The United Center will not store any of the aforementioned items.


Recycling - Please help the United Center maintain its “Green” environment by placing your empty cups or any other appropriate item(s) in the recycling receptacles throughout the concourse.

Restrooms - Are located on all levels. Family restrooms are located on the 100 level in the First Aid room across from section 115/116, and on the 300 level at the top of section 303/304.

Re-Entry - Prohibited during all events.


Seating - All seating is assigned; guest should retain their ticket throughout the event.

Scoreboard Messages - Available for $75 with the proceeds going to the respected team’s charity, for the Chicago Blackhawks call 312-455-7000. For the Chicago Bulls call 312-455-4000.Messages are not available during concerts and special events.

Sign Language Interpreters - A two week notice is required for providing a certified sign language interpreter free of charge. Please contact the Guest Relations Department at 312-455-4509.

Smoking Policy - Smoking is not permitted anywhere in the arena. Currently a designated smoking area is located outside of Gate 7. To access you must have your ticket scanned upon exiting and re-entering.

Strollers - Can be checked in at any of the Guest Relations booths located at Gates 2 or 6, the Lexus Club Level at section 221, or on the 300 level across from section 325.

Sweet Baby Rays Stand - Located at section 118/119, has a variety of your favorite BBQ entrees.


Tailgating - Strictly prohibited

Ticket Information - Tickets may be purchased in person at the Gate 4 Box Office, by calling Ticketmaster at 800-745-3000, or visiting www. ticketmaster.com. United Center Box Office accepts cash, American Express, Discover, MasterCard, and Visa.

Ticket Reselling - We recommend when purchasing tickets for any United Center event you only do so by using Ticketmaster or in person at the United Center Box Office. Tickets purchased thru a third party could be a lost, stolen, or duplication tickets and will not be accepted.

Scalping a ticket is illegal in the arena or its surrounding properties.


Water Fountains - On the 100 and 300 levels they are located by the entrance/exit of each restroom. On the 200 Lexus Club Level they are located across from each restroom.

Websites - www.unitedcenter.com www.bulls.com www.chicagoblackhawks.com

Will Call - Located at the Main Box Office next to Gate 4 by the Michael Jordan statue. A valid photo ID is required when picking up tickets.

Wheelchair Escorts - Available by visiting the nearest Guest Relations booth or by asking any United Center team member.


Zamboni Rides - For more information on Zamboni rides during a Chicago Blackhawks game, call 312-455-7000.

*The United Center reserves the right to change or modify these policies at anytime and without notice. For the most current information please visit our website at www.unitedcenter.com or call 312-455-4500.