To optimize your use of NBA LEAGUE PASS Broadband, here are answers to Frequently Asked Questions.

  • What is NBA LEAGUE PASS Broadband?
  • If I am an active NBA LEAGUE PASS subscriber, how to I access the games online?
  • How can I purchase NBA LEAGUE PASS?
  • I am an NBA LEAGUE PASS subscriber, but I don't have an NBA.com account.
  • How do I verify my subscription if I receive an error message or if my provider name isn't listed?
  • What games are available on NBA LEAGUE PASS Broadband?
  • Is there any extra fee to NBA LEAGUE PASS subscribers to access NBA LEAGUE PASS Broadband?
  • Can I subscribe to only NBA LEAGUE PASS Broadband and get the games online and not on TV?
  • Can I watch local broadcasts on NBA LEAGUE PASS Broadband?
  • I have NBA LEAGUE PASS, have verified my account, but I'm not able to get the games to play.
  • How do I contact support?

  • What is NBA LEAGUE PASS Broadband?
    NBA LEAGUE PASS Broadband is the online version of NBA LEAGUE PASS that lets television subscribers also access their live NBA games online at no extra cost. It is only offered to active NBA LEAGUE PASS satellite or digital cable subscribers and is not available on a stand alone basis. As an active NBA LEAGUE PASS subscriber, you can also access your NBA LEAGUE PASS games on your computer with NBA LEAGUE PASS Broadband with the same local blackout rules in effect.

  • If I am an active NBA LEAGUE PASS subscriber, how to I access the games online?
    All the available games are listed on the NBA LEAGUE PASS Broadband page. You must first enter your NBA.com member name and password, then click on the game you want. Choose your NBA LEAGUE PASS provider and enter your account number. Once verified, your selected game will begin to play.

    Customers of some Time Warner affilliates may not be able to activate their account immediately. If you receive an error message and are unable to activate your account, please fax or mail in a copy of your bill via the instructions located here.

  • How can I purchase NBA LEAGUE PASS?
    NBA LEAGUE PASS can be purchased by contacting your local cable or satellite provider. Click here for more information and to subscribe on-line.

  • I am an NBA LEAGUE PASS subscriber, but I don't have an NBA.com account.
    You can register for free for an NBA.com All Access account. Click here.

  • How do I verify my subscription if I receive an error message or if my provider name isn't listed?
    Mail or fax a copy of your bill with your charge for NBA LEAGUE PASS that includes your zip code, along with your name and e-mail address on it to:

    via fax:
    To: NBA LEAGUE PASS Broadband
    Fax #: 646-264-4060
    via mail:
    NBA LEAGUE PASS Broadband
    450 Harmon Meadow Blvd.
    Secaucus, NJ 07094

    You will receive an e-mail validating your account and providing you access to NBA LEAGUE PASS Broadband. Please allow 3-5 days after you send in your bill to become authorized for NBA LEAGUE PASS Broadband.

    *** Special Note-DIRECTV customers: Only DIRECTV customers who have are registered to access their DIRECTV account at directv.com will be able to authenticate their League Pass account online. If you are not registered at directv.com, visit www.directv.com/register. Once registered at directv.com, accounts will authenticate in approximately 48 hours.

    **** Special Note-Cablevision Customers: Cablevision customers will not be able to automatically authenticate. Enter your account number exactly as it appears on your bill. You will receive and e-mail confirmation upon authentication.***

    **** Special Note-Time Warner Customers: Some Time Warner subscribers may not be able to immediately authenticate their account online. Please fax or mail your bill in to allow us to verify your NBA LEAGUE PASS subscription.***

  • What games are available on NBA LEAGUE PASS Broadband?
    NBA LEAGUE PASS Broadband carries the same games that are on NBA LEAGUE PASS. National TV games and Playoff games are not part of NBA LEAGUE PASS. For a complete schedule, click here.

  • Is there any extra fee to NBA LEAGUE PASS subscribers to access NBA LEAGUE PASS Broadband?
    There are no extra fees to access NBA LEAGUE PASS Broadband. It is included in your NBA LEAGUE PASS subscription.

  • Can I subscribe to only NBA LEAGUE PASS Broadband and get the games online and not on TV?
    NBA LEAGUE PASS Broadband is not sold as a stand-alone product. You must be an active NBA LEAGUE PASS satellite or digital cable subscriber to get NBA LEAGUE PASS Broadband.

  • Can I watch local broadcasts on NBA LEAGUE PASS Broadband?
    The same local blackout restrictions apply to NBA LEAGUE PASS Broadband. Check the NBA.com TV listings or your local listings for the local game telecast information in your area.

  • What technical requirements are necessary to watch NBA LEAGUE PASS Broadband?
    NBA LEAGUE PASS Broadband is best viewed on a computer running Windows XP or 2000, with Windows Media 9 or 10 and Internet Explorer 5.x, on a high-speed or broadband Internet connection (i.e Cable Modem or DSL, or LAN). The games are optimized for 500k and 768k connections.

  • I have NBA LEAGUE PASS, have verified my account, but I'm not able to get the games to play.
    Visit the NBA.com video FAQ for tips on how to view NBA.com online video.
  • How do I contact support?
    If you are having issues on NBA LEAGUE PASS Broadband, you can visit our support form for Web-based customer service.